Shipping policy

Native & Co. Shipping Policy

Where we ship. We ship to addresses within the United States.

How orders ship. Each item is ordered from the brand after you buy. Expect about 2 to 5 weeks from your order date for it to reach you. Your order confirmation email shows your ship-by date, within 5 weeks of your order date, and most orders ship sooner. Orders with several items may ship in separate packages, and you pay shipping once. You get tracking by email when each package ships.

Rates (United States).

• Orders of $75 or more: free standard shipping.
• Orders under $75: $9.95 for packages up to 5 lb.
• Items 5 lb and over (larger throws and bags) on orders under $75: $19.90.

Delays. We ship every order within 5 weeks of your order date, and sooner when we can. Your order confirmation shows that ship-by date. If we cannot ship by that date, we email you before that date with a new ship date (or tell you we cannot give one) and your choice: wait, or cancel for a full refund. Every delay email tells you how to cancel. Reply to it; it costs you nothing. If the new ship date is 30 days or less after the original date and we do not hear from you, that means you agree to wait. If the new date is more than 30 days after the original date, or we cannot give a date, silence does not mean yes: unless you tell us you want to wait, or we ship first, your order is cancelled and fully refunded 30 days after the original ship date. If we need to delay again, we ask again. We only keep waiting if you tell us yes; if you do not reply, we cancel and refund. Refunds go to your original payment method within 7 business days, including shipping you paid.

Delivery estimates are estimates, not guarantees. After a carrier scans a package, carrier delays are outside our control, but contact us and we will help.

Address errors. Please check your address at checkout. We are not responsible for orders sent to an incorrect address that you gave us. We ship to PO boxes by USPS.

Lost or damaged packages. If your tracking shows no movement for 7 days, or your package has not arrived 7 days after the end of the delivery window, email nativecoboutique@gmail.com no later than 14 days after the end of the delivery window. If your package arrives damaged, email us within 7 days of delivery with photos of the item, the problem and the packaging. See our Refund Policy for what we do next.

International. We do not ship outside the United States right now.

Contact: nativecoboutique@gmail.com