How long does shipping take? We order each item from the brand or seller after you buy. We ship every order within 5 weeks of your order date, and sooner when we can. Delivery usually takes about 2 to 5 weeks from your order date. Items in one order can arrive in separate packages, and you pay shipping once.

What does it cost to ship? Free on orders of $75 or more. Under $75 it is $9.95 for packages up to 5 lb. Packages that weigh 5 lb or more are $19.90 on orders under $75.

Do you ship outside the U.S.? No. We ship to U.S. addresses only.

Will my order arrive before Christmas? We cannot promise Christmas delivery. Delivery takes about 2 to 5 weeks from your order date, so please order early.

Can I cancel? Yes. You can cancel an item for a full refund until we order it from the brand. Email nativecoboutique@gmail.com or reply to your order email. We email you when we place the brand order. Cancellation refunds go to your original payment method within 7 business days, including shipping you paid.

What if my order is late? Your order confirmation shows the date we ship by, within 5 weeks of your order date. If we cannot ship by then, we email you before that date with a new ship date and your choice: wait, or cancel for a full refund. Reply to that email to cancel; it costs you nothing. If the new date is 30 days or less after the original date and we do not hear from you, you agree to wait. If it is more than 30 days later, or we cannot give a date, silence does not mean yes and your order is cancelled and fully refunded unless you tell us to keep waiting.

What is your return policy? Items not marked final sale can be returned within 14 days of delivery if they are unused, unwashed and in original condition with tags attached. Jewelry other than earrings must be unworn with its tags and packaging. Email nativecoboutique@gmail.com to request a return before you send anything back. We reply with the return address. You pay return shipping unless we sent the wrong item or it arrived damaged. When we receive and check your return, we refund the item price to your original payment method within 10 business days. See our Refund Policy for the full details.

What does final sale mean? These items cannot be returned or exchanged: holiday and seasonal items, earrings and sets that include earrings, candles, and opened beard and body products. Each one says "Final sale" on its product page before you buy and again in your cart.

What if my item arrives damaged or is the wrong item? Email nativecoboutique@gmail.com within 7 days of delivery with your order number and clear photos of the item, the problem and the packaging. This applies to final sale items too. Once we have the photos, you choose a replacement or a refund of the item price and the shipping you paid. If the brand no longer has the item, we refund you.

What if my package is lost? Every order ships with tracking. Email us if your tracking shows no movement for 7 days, or your package has not arrived 7 days after the end of the delivery window, and no later than 14 days after the end of that window. We reship the item or refund the item price and the shipping you paid, your choice, within 7 business days of your email. See our Refund Policy for the full details.

Are your products Native American-made? No. Native is our company name. We do not sell or describe any item as Native American-made. Some items have southwestern-style designs and are sold as southwestern style.

Where do you get your products? From other brands and sellers. We choose what we sell. We buy it from the brand or seller and have it shipped to us; when it arrives we briefly check quality, then mail it to you.

Are your products made in the USA? We repeat only what a brand tells us in writing. If a product page does not say, we do not claim it.

How do I reach you? nativecoboutique@gmail.com. We reply within 2 business days.