Refund policy

Native & Co. Refund Policy

Cancellations. You can cancel an item for a full refund until we order it from the brand. Email nativecoboutique@gmail.com or reply to your order email. We email you when we place the brand order. Cancellation refunds go to your original payment method within 7 business days, including shipping you paid. Your card is charged when you place your order, before we order from the brand. If the brand cannot fill your order, we cancel the item and refund you in full, including shipping you paid, to your original payment method within 7 business days. We only send a substitute if you say yes. Check your address on your order confirmation. If it is wrong, email us before we order from the brand and we fix it at no cost. After that we cannot promise a change, and any carrier redirect fee is yours.

Delays. We ship every order within 5 weeks of your order date, and sooner when we can. Your order confirmation shows that ship-by date. If we cannot ship by that date, we email you before that date with a new ship date (or tell you we cannot give one) and your choice: wait, or cancel for a full refund. Every delay email tells you how to cancel. Reply to it; it costs you nothing. If the new ship date is 30 days or less after the original date and we do not hear from you, that means you agree to wait. If the new date is more than 30 days after the original date, or we cannot give a date, silence does not mean yes: unless you tell us you want to wait, or we ship first, your order is cancelled and fully refunded 30 days after the original ship date. If we need to delay again, we ask again. We only keep waiting if you tell us yes; if you do not reply, we cancel and refund. Refunds go to your original payment method within 7 business days, including shipping you paid.

Returns. Items not marked final sale can be returned within 14 days of delivery if they are unused, unwashed and in original condition with tags attached. Jewelry other than earrings must be unworn with its tags and packaging. Email nativecoboutique@gmail.com to request a return before you send anything back. We reply with the return address.

Final sale items. These cannot be returned or exchanged: holiday and seasonal items, earrings and sets that include earrings, candles, and opened beard and body products. Each one says "Final sale" on its product page before you buy and again in your cart.

What we cannot take back. Items that have been worn, washed, used, altered, scented, stained or are missing tags. If a returned item arrives in that condition, we email you photos and your options, which may include sending it back to you or refunding part of the price.

Return shipping. You pay return shipping unless the item is wrong, damaged or defective. In that case we email you a prepaid label or reimburse tracked return shipping. Please use a tracked service and put your order number inside the package. We cannot refund packages we do not receive.

Refunds on returns. When we receive and check your return, we refund the item price to your original payment method within 10 business days. Original shipping charges are not refunded unless we made an error.

Exchanges. If you need a different size or color and the brand still has it, tell us before you send the first item back. We order the new item from the brand, so it takes about 2 to 5 weeks from the day we confirm the exchange. Exchanges are not available on final sale items.

Wrong or damaged items. If your item arrives damaged in shipping, is not what you ordered, or has a manufacturing defect, email nativecoboutique@gmail.com within 7 days of delivery with your order number and clear photos of the item, the problem and the packaging. This applies to final sale items too. Once we have the photos, you choose a replacement or a refund of the item price and the shipping you paid. If the brand no longer has the item, we refund you. Refunds go to your original payment method within 7 business days of your choice.

Lost packages and address problems. Every order ships with tracking. Email us as soon as either of these happens: your tracking shows no movement for 7 days, or your package has not arrived 7 days after the end of the delivery window. Please email us no later than 14 days after the end of the delivery window. We start a carrier claim and, within 7 business days of your email, we reship the item or refund the item price and the shipping you paid, your choice. If the brand no longer has the item, we refund you. If tracking shows delivered but you cannot find your package, check with your household and neighbors and email us within 7 days of the delivery scan. We help you and open a carrier claim, and we reship or refund if the carrier finds a delivery error. If the carrier shows a photo or signature at the address on your order, we cannot reship at our cost. If a package comes back undeliverable because of the address entered at checkout, we email you. You choose: we reship once you pay the new shipping, or we refund the item price. Shipping charges are not refunded in that case. If your package arrives damaged, see Wrong or damaged items above: we need photos of the item, the problem and the packaging, within 7 days of delivery.

Quality concerns. If you think an item has a manufacturing defect, email us with photos. We review it with the brand and reply with what we can do. Natural variation in leather, hair-on cowhide and handmade items, screen color differences, and normal wear are not defects. Nothing in this policy takes away any rights you have under law.

Contact: nativecoboutique@gmail.com